1.1. No returns will be accepted unless the product is damaged or defective (defined herein below).
1.1.1. Damaged means any packed product having quality issues leading to deleterious or destructive effects due to physical or chemical damage, or from any other circumstances, and which renders the product unfit for consumption and/or use.
1.1.2. A defective product is a product that causes injury to a person due to either a design defect including packaging, a manufacturing defect, or a marketing defect.
1.2. You understand and agree that certain food products may require specific storage conditions and certain instructions may be required to follow as mentioned on the Packaging of the product. You are required to adhere to the same to enjoy the product in its best form and prevent spoilage, and contamination of the product which may render it unfit for consumption or its intended usage. Products stored or used in conflict with such conditions and instructions shall be not eligible for Returns / Refunds.
Our Website and the product(s) itself, clearly reflect the Best Before / Expiry date (“Shelf Life”) of each product, which indicates and means that the product is fit and safe for use and/or consumption by the date indicated on the Website and also on the Product received by you. We shall never have any product(s) on our Website which is not safe/unfit for consumption.
1.4.1. To curb frivolous, invalid and false claims of rejecting and returning the product(s) which are well within the stipulated Shelf Life and also fit and safe for consumption, NO CLAIMS FOR ANY RETURN OF PRODUCT(S) WHICH ARE WELL WITHIN THE STIPULATED TIMEFRAME OF THEIR SHELF LIFE AS REFLECTING ON THE BEST BEFORE / EXPIRY OF THE PRODUCT(S) SHALL BE ENTERTAINED.
1.4.2. Return on issues of Shelf Life not being sufficient or enough, unless the Shelf Life is less than 20% at the time of receipt of the product by you which would be taken into account by us, evaluated at our end by the concerned team and fulfilling the eligibility criteria processed for return or refund as the case may be.
1.5. For any other items to be eligible for a refund, you have to return the item you have purchased to us within two (2) hours of the delivery. If two (2) hours have gone by since your date of delivery, unfortunately, we can’t offer you a refund or replacement. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
1.6. Healthy Hustle takes stringent measures to ensure that the products delivered to you are in perfect condition. However, there is a remote possibility that the product may get damaged during transit or an incorrect product may be delivered to you. In such a case, you may return a product bought from us in case of damage or defect within two (2) hours of purchase product.
1.7.1. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. You have to return the item you have purchased to us within two (2) hours of the delivery. If two (2) hours have gone by since your date of delivery, unfortunately, we can’t offer you a refund or replacement.
1.7.2. If our products arrive damaged, rotten, or contaminated in any way, please contact us right away, and we will be happy to send a free replacement. This replacement for the damaged, rotten, or contaminated products shall always be subject to our rights to recall the products to send them for further analysis and testing. If anything is unclear or you have more questions feel free to contact our customer support.
1.7.3. At the time of return, preferably, 100 % of the weight or volume of the actual product must be returned.
1.7.4. The refund or return shall be subject to inspection and in case it is not approved, then no refund shall be initiated.
1.7.5. The Product must be unused and in the same condition that you received it. It must also be in the original packaging.
After the refund has been initiated by Healthy Hustle, as per the Returns Policy, the refund amount is expected to be reflected in the customer account as per the following timelines:
Please note, that Healthy Hustle, initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by the time taken by the courier partner to deliver the return to our warehouse. In case of any refund discrepancies, Fine Food may at its sole discretion, request you to share with us a screenshot of your bank statement.
You can self-ship the return item via any reliable courier partner, at your cost.
You can send the return to the following returns processing facility. Kindly do not send it to any other address as the package would not be acceptable then. Healthy Hustle Private Limited 1811, B wing, Pearl Heights, Versova, Andheri West, Mumbai, Maharashtra 400061
5.1. This may happen if the item you returned is used, damaged, or missing. If the return request is declined, the user shall not be eligible for a refund, and Healthy Hustle assumes no liability in this regard. For more details, please call our customer support.
